Everything You Need to Know About the Turkish Airlines Stockholm Office

 As one of the leading global carriers, Turkish Airlines continues to serve millions of passengers with its world-class service, expansive global network, and exceptional reliability. For travelers based in Sweden or those flying out of Stockholm, the Turkish Airlines Stockholm Office is a key resource that ensures seamless travel planning and dedicated in-person assistance.

This blog explores the services, benefits, and features of the Turkish Airlines office in Stockholm, making it easier for you to understand when, why, and how to reach out to them for your travel needs.

📍 Location of the Office

The Turkish Airlines office in Stockholm is conveniently located at Stockholm Arlanda Airport, the primary international gateway of Sweden. Here's the full address:

  • Address: Terminal 5 Departure Hall, Opposite Counter 20, Arlanda International Airport, 190 46 Arlanda, Stockholm, Sweden

  • Phone Number: +46 8 519 99 849

  • Fax: +46 8 593 60 512

  • Email: stockholm@thy.com

Being located right at the airport allows for immediate and timely support for both departures and arrivals, making it ideal for last-minute travel changes or urgent queries.

🕒 Operating Hours

The Turkish Airlines Stockholm Office follows a schedule that aligns with flight operations to ensure optimal availability:

  • Monday, Wednesday, Saturday: 08:30 AM – 10:30 AM and 03:00 PM – 05:00 PM

  • Tuesday, Thursday, Sunday: 03:00 PM – 05:00 PM

  • Friday: 08:30 AM – 10:30 AM

These hours may vary during holidays or special circumstances, so it’s recommended to call ahead before planning a visit.

✈️ Services Offered at the Stockholm Office

This office provides a wide range of travel-related services that cater to individual travelers, families, corporate clients, and even cargo shippers. Let’s take a closer look at what you can expect:

✅ Flight Bookings and Changes

Need to book a new flight or change your existing reservation? The office staff can assist with:

  • Booking one-way, round-trip, or multi-city flights

  • Upgrading your ticket class

  • Changing travel dates

  • Applying for refunds or travel credits

✅ Baggage Assistance

Baggage concerns can be one of the most stressful aspects of flying. At the Stockholm office, you can:

  • Get assistance with lost or delayed luggage

  • Understand baggage allowance policies

  • Inquire about extra baggage costs

  • Submit claims for damaged baggage

✅ Special Travel Assistance

For travelers with unique needs, the Turkish Airlines office is equipped to offer:

  • Support for passengers with reduced mobility

  • Booking assistance for unaccompanied minors

  • Pet travel guidance and arrangements

  • Medical travel requirements and clearance

✅ Check-in and Documentation Help

Whether you’re a frequent flyer or new to international travel, the office provides support for:

  • In-person check-in assistance

  • Travel document verification

  • Entry requirements for your destination country

  • Visa and transit-related guidance

✅ Loyalty Program Enrollment

Passengers can also sign up for or manage their Miles&Smiles loyalty accounts directly at the office. You can:

  • Redeem earned miles

  • Book award flights

  • Upgrade flight classes using miles

📦 Cargo and Freight Services

Beyond passenger travel, Turkish Airlines also offers comprehensive cargo shipping solutions through its cargo division. For cargo support in Stockholm:

  • Cargo Office Partner: General Cargo Agency – Nordic

  • Cargo Office Address: P.O. Box 162, 195 24 Märsta, Stockholm, Sweden

  • Phone: +46 8 5945 1040 or +46 7 20433 4324

  • Email: arncargo@thy.com

The cargo services are perfect for shipping commercial goods, urgent packages, documents, and specialized freight.

🌍 Why Choose Turkish Airlines?

Turkish Airlines is consistently ranked among the best airlines in Europe and globally. It offers flights to over 350 destinations across more than 120 countries, connecting Sweden to Asia, the Middle East, Africa, and the Americas with a central hub in Istanbul.

Here are just a few reasons passengers trust Turkish Airlines:

  • Modern fleet with exceptional comfort

  • Award-winning onboard service and meals

  • Generous baggage policies

  • Global connectivity and punctuality

  • Free Istanbul stopover options

  • Priority services for business travelers

🛫 Benefits of Visiting the Stockholm Office in Person

While digital platforms like the airline’s website and app offer convenience, there are situations where in-person assistance is invaluable:

  • Handling complex bookings

  • Navigating itinerary changes or cancellations

  • Receiving support during flight delays or rebooking

  • Getting answers to personalized travel concerns

  • Communicating directly with a multilingual staff

Moreover, speaking with someone face-to-face often provides reassurance and ensures no detail is overlooked.

💡 Pro Tips Before You Visit

To make the most of your visit to the Turkish Airlines Stockholm Office:

  • Call ahead to confirm opening hours

  • Bring all relevant documents like your passport, e-ticket, or booking reference

  • Arrive early during peak travel seasons to avoid queues

  • Make a list of questions or issues to discuss with the staff

✍️ Conclusion

For travelers flying from Sweden, the Turkish Airlines Stockholm Office serves as a reliable point of contact for all things related to Turkish Airlines. From flight bookings to lost baggage and cargo services, the office ensures passengers receive top-tier support that matches the airline’s global reputation.

Whether you're traveling for business, leisure, or cargo shipment, don’t hesitate to utilize the services provided at the Stockholm office to make your journey smoother and more enjoyable.

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